• We are open for business and welcome your call. Regarding COVID-19, read our duty of care.

    The Team

    We are one of Wiltshire’s leading independent plumbing and heating companies, also covering the surrounding counties of Hampshire, Oxfordshire and Berkshire.

    • Norman


      Norman has always been his happiest around water!  He spent 14 years in the Merchant Navy, then went on to work for a company maintaining swimming pools.  In 1990 he ran a plumbing and heating business as a sole trader in Berkshire.  Five years later, he moved to Wiltshire and pursued a change of career in IT.  He founded Plum-IT Services in August 2005.  He took on Stewart as an apprentice in September 2007 and now has a team of four engineers looking after our customers.  Although still hands-on in the business, Norman’s primary role is business development and he is the first point of face-to-face contact for anyone requiring a quote.  He also assists Stewart in the management of larger projects and continues to assist when his wealth of experience and technical skills are needed.

    • Stewart


      Stewart runs the team and his expertise is in refurbishments or new-build projects. Stewart has been with Plum-IT Services since the beginning, and qualified as a Level 3 plumbing and heating engineer in July 2010.  He is OFTEC (oil boiler) qualified, and holds Water Regulations and Unvented Hot Water Systems Certificates.  He has completed basic electrical training, has experience of air source heat pump and underfloor heating installations and his 10 years’ experience in general plumbing means that there is very little that Stewart can’t solve.

    • Tom G

      Tom G

      Tom is experienced in installing oil, gas and electric boilers, oil boiler servicing and fault finding, unvented cylinder installations and larger project work. He joined us six years ago and one of the reasons we were initially drawn to his job application was that he had gained the accolade ‘Best Overall Plumbing Student 2011’ from Swindon College. Their comment, ‘Every member of staff who has come into contact with Tom … all agree that he is a polite, pleasant and hardworking student’ has proved true, and Tom has become very popular with our customers. He is a qualified OFTEC and Gas Safe engineer and holds Water Regulations and Unvented Hot Water Systems Certificates.

    • Steve


      Steve’s expertise is in bathroom and wet-room design and installation.  He also has experience of mobility shower and bathroom installations.  He is the newest member of our team and has 25 years’ experience of general plumbing.  Steve qualified in Advanced Plumbing with City & Guilds and holds Water Regulations and Unvented Hot Water Systems Certificates.

    • Tom P

      Tom P

      Tom came to us as an apprentice and spent his first two years shadowing Stewart. He proudly qualified as a Level 2 plumber in July 2019, and is now the person you are likely to see if you have any leaking taps, toilets that won’t flush, or any other general plumbing issues that need attention.