Norman has always been his happiest around water! He spent 14 years in the Merchant Navy, then went on to work for a company maintaining swimming pools. In 1990 he ran a plumbing and heating business as a sole trader in Berkshire. Five years later, he moved to Wiltshire and pursued a change of career in IT. He founded Plum-IT Services in August 2005. Although still hands-on in the business, Norman’s primary role is business development and he is the first point of face-to-face contact for anyone requiring a quote. He assists the team in the management of larger projects and continues to assist when his technical skills are needed.